Complaints
We strive to deliver a high standard of service at all times. If you have concerns or are dissatisfied with any aspect of our services, we encourage you to let us know so we can address the matter.
How to Raise a Complaint
You can raise a complaint via the or by calling 0800 111 944.
What to Include
To help us resolve the issue efficiently, please include:
- Your name and contact details
- The service or matter the complaint relates to
- A clear description of the issue
- Any relevant dates or documentation
- What outcome is being sought
What Happens Next
Once we receive your complaint, we will acknowledge it promptly and begin reviewing the matter. We aim to keep you informed of progress throughout. If additional investigation is needed we will advise you.
Escalation
If you are not satisfied with the outcome of our internal process, you may seek independent advice or escalate through whatever avenue is appropriate to your situation.
Need to get in touch?
Call us on 0800 111 944 or use the contact form.
Last updated April 2026